Member Rules

FrameClub is for our individual, residential customers who have spent $300 or more in one store. Qualifying purchases cannot be combined between Frame Central and our sister stores. All membership benefits, offers and rewards are non-transferable.

Frame Central FrameClub membership (also called platinum membership) is only available to those customers who complete the registration process online and provide a valid email address. New FrameClub platinum members receive a Welcome offer of 30% off any single item storewide. This generous reward is emailed to the customer within 48 hours of activating online and can be used on any future purchase/order. This email can only be printed and redeemed 1 time by the member. Violation of this rule will be carefully tracked and result in cancellation of their membership.

Frequently Asked Questions

Q: What if I lose my FrameClub membership card?

A: Just stop by the store where you joined and they can issue you a new one. They’ll just need to ask you a few questions to verify your membership. And if you’ve already activated to a Platinum membership, you will not need to go through that process again once you get your new card.

Q: What if I forget my FrameClub membership card?

A: Just let the store colleague know that you are a member and they’ll be able to check our system to verify your membership.

Q: Who do I contact if I have questions about the program?

A: For general information about the program you can either call one of our stores directly or send an email to: frameclub@nwframing.com. If you are having trouble activating your membership online, please email your question to frameclub@nwframing.com.

Q: How will you keep track of all my purchases at Frame Central, Museum Quality Framing and Beard’s Framing?

A: Each time you go to any of our stores, let the colleague know that you are a FrameClub member and be prepared to show your membership card or give them your membership number. From there, we’ll quickly make sure we have all your current information (name, address, phone and membership number) in our system. Once all of the necessary information is in the system at the store and you’ve activated to a Platinum Membership online, we’ll track your purchases across all 3 brands using your FrameClub membership number.

Q: How and when are my points accumulated?

A: Platinum members accumulate Reward points at time of invoice, which is the day you pick up your completed and paid in full custom project. If purchasing something that’s already in our store, such as photoframes, wall frames, mirrors or framed art, then your points accumulate when you pay for these items. Your points are based on the price you pay after any discounts.

Q: If I meet the $300 qualification on today’s purchase, can I apply today?

A: Yes. As long as you provide the necessary enrollment information (name, address, phone) to join FrameClub – by providing this information you have completed step #1 and need to simply complete the registration online.

Q: If I purchase more than $500 and want to join the FrameClub that day do I receive the the $25 Reward Card?

A: No. In order to be eligible for the $25 Reward Card you’ll need to activate your platinum membership online (from your own computer) and points begin to accumulate AFTER you activate and have completed the verification process. The Platinum Membership Welcome Offer and $25 Reward Card will arrive separately – these cannot be used on works in progress.

Q: How will I receive my $25 Reward Card after accumulating 500 points?

A: Platinum customers will receive reward updates letting them know they how many points they have and they are instructed to print the email and bring it in to any store to receive their $25 Reward Card. See Club Rules for more details.

Q: What if I don’t have email or internet access? Can I still earn points?

A: Unfortunately no. Points are only available to customers we can communicate with online. We can afford the deeper discounts ONLY because of the lower cost of communication.

Q: Can I activate my Platinum membership in the store?

A: Yes and No. You can ask the store colleague to start the Platinum activation process for you in store, but you'll need to complete the process from your own computer. There are a few steps required in order to verify your membership and this must be done where you can access your email. Verification can take up to 48 hours.

Q: Can I apply my 30% Welcome Offer to my custom framing project that I’ll be picking up next week?

A: The 30% Welcome coupon is not valid on works in progress or prior purchases. This very generous offer is only valid on future purchases.